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Return Policy
We want you to be completely satisfied with your purchase from our fashion haven. Please review our Return Policy to learn how returns, exchanges and refunds are managed:
Eligibility
Items may be returned within 30 days of delivery. Items must be in their original condition, unworn, unwashed and with all tags attached. Customized, personalized items and items marked as final sale are not eligible for return or exchange.
Initiate a Return
To initiate a return, please contact our Customer Service team to provide them with the order for the item you are returning and the reason for the return. This will ensure fast processing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your item is returned safely.
Refund Process
Once we have received your return and verified its condition, we will issue a refund to your original form of payment.
Please allow 3-5 business days for the refund to appear on your statement.
Exchange Policy
If you would like to exchange your item for a different size or color, please indicate this in your return request. Exchanges are subject to product availability; if the desired item is out of stock, a refund will be issued instead.
Damaged or Defective Items
If you receive a damaged or defective item (which is rare), please contact us immediately for assistance. Provide details and photos of the problem to expedite the problem resolution process.
Store Credit
Customers may choose to receive store credit instead of a refund, which can be applied toward future purchases on our site.
Contact Us
For any questions or concerns regarding returns, exchang, or refunds, please contact our Customer Support team.
Policy Updates
Our Return Policy is subject to change; Any revisions will be posted on our site.
Your satisfaction is of utmost importance to us. Our goal is to make your shopping experience as smooth as possible. Thank you for choosing us as your fashion destination.
